Products and Ordering

Q: What payment methods do you accept?

A: We are PayPal verified and accept Visa, Mastercard and American Express payments.

Q:  What are your shipping options?

A: We normally process shipment through UPS.

Q: What are the normal shipping times?

A: Once payment has been received, we process you order for shipping within 1 to 2 business days

 (excluding weekends and holidays) Normal delivery time is 10 to 12 days.

Q: How will I know the status of my order?

A: Once shipping has been processed, we will provide a tracking number which allows you to track the status of your order online

Q: Are your items guaranteed?

Yes, we offer a 100% customer satisfaction guarantee. If you ever receive a damaged or defective product, simply contact us within 3 days and we will arrange for a replacement or refund.

Q: What if the items arrives and I don't like it?

A: If you are not satisfied with a product for any reason, simply return it to us within 30 days. We will offer a replacement or full refund. You are responsible for the cost of returning any products to us.

Q: How can I contact you?

Our complete contact information is available under the "Contact" tab on our home page.  If you have a question or concern, please feel free to contact us. We will respond to your inquiries within 24 hours.

Q: How do people find our store?
A: We provide FREE promotional tools to attract shoppers to your store. These tools include "Tell A Friend" email services, and promotional flyers.

Q: How much does it cost?
A: There are no cost whatsoever to use this fundraising program.

Q: How much will I earn through the online fundraising program ?
A: Direct Raise Fundraising Company will donate 25% of the proceeds on each online sale.

Q: When will I receive my proceeds check?

A: Once your account has a balance of $50 or greater, Direct Raise Fundraising Company  will mail a check.  Payments will be issued on the 20th day of the month for the previous months sales. 

Q: How does Direct Raise Fundraising Company  track purchases of users from my web site?

A: New Hope Fundraising Company  uses a secure cookie to track all users who click-through to Direct Raise Fundraising Company . Using this cookie, we can match each shopper with your unique tracking code.

Q: How do I get started?
A: Easy! Simply fill out the online fundraising form.

Q: What do I need in order to register?
A: Just some contact info, an email address, and where you would like us to send your check.